The Directors, Management and Staff of Thompson Health Care believe that all residents living in their residential aged care facilities are entitled to enjoy the highest standard of care and service provided by a team of competent and concerned professional staff in a safe, happy and comfortable environment. All residents are encouraged to participate in decision making and to continue to develop their individual personalities and to fulfill their individual aspirations. All residents should be able to regard the facility in which they live as their home, where they can welcome relatives and friends.
Corporate 2014 Doug Thompson awarded a Member of the Order of Australia for significant services to aged care. 2010 Employer Choice Awards – Runner Up Building Awards 2017 Winner Master Builders Association – “Excellence in Construction” Aged Care Buildings – Wahroonga House – Wahroonga 2016 Winner Master Builders Association – “Excellence in Construction” Aged Care Buildings – Abbey House– Mittagong. 2011 Winner Master Builders Association – “Excellence in Construction” Aged Care Buildings – Macleay House Nursing Home – Frederickton. 2009 Merit Master Builders Association – “Excellence in Housing Awards” Aged Care Buildings- Avalon House Nursing Home – Avalon 1999 Winner Master Builders Association – “Excellence in Construction” Retirement Living Open Section– Tarragal House Nursing Home –Erina Macleay Valley House 2011 – Winner Best New Business award – Macleay Argus Business awards 2013 – Winner Employer of Choice – Macleay Argus Business awards 2014 – Australian Aged Care Quality Agency Best Practice Award – Dementia Care. 2015 – South Australian & NSW Best Practice awards presenter of their Dementia Care Project 2015 – Mid North Coast Local Health District – Quality Improvement Project – Improving the experience for Dementia Residents requiring emergency department care. Mona Vale House 2014 -Nomination Hesta Aged Care Awards Outstanding Organisation Award 2015 – Winner in the Local Business Awards, Outstanding Health Improvements Services section. Terrey Hills Nursing Home 2015 Finalists in the Local Business Awards, Outstanding Health Improvements Services section.
With more than 40 years at the forefront of the family business, Doug has a passion for excellence in aged care and ensures the company maintains its position as an industry leader.
Jill is the highly valued Director of the company. Her desire to create the most amazing homes on all levels is second to none, contributing to the awarding reputation of Thompson Health Care.
CUSTOMER COMPLAINTS RESOLUTION MANAGER
Sonia's wealth of experience in aged care, both in clinical and management areas allows her to enjoy the valued role of listening and responding to our residents and their representatives very important feedback.
Mr Fix it could be Wayne’s nick name. He coordinates a team of maintenance managers across the group, who keep the homes running like clockwork and plays a mean riff on the guitar.
The ‘finest’ Financial Controller. Mak has a knack with numbers and accuracy second to none.
SPECIAL PROJECTS MANAGER
Sarah’s organisational skills are utilised in a wide range of projects from corporate marketing to website & menu design, strategic management plans for contract & procurement across the group.
Clinical Governance & Quality Support Manager
Sandy brings a wealth of clinical experience as the former Director of Nursing from Avalon House, to Head Office and shares that knowledge across all our homes in her supporting role.
RESIDENT BILLING MANAGER
An invaluable team member of our Head Office Staff keeping the accounts receivable revenue flowing and juggles the Department of Human Services reconciliations with ease.
Kay uses energy and skills to keep both the head office and our homes organised at all times.
HUMAN RESOURCES MANAGER
Selina seamlessly implements strategies to recruit and retain the highest quality employees, and keep our invaluable staff happy at work!
Payroll Assistant, Sammi worked as a Nursing Assistant in one of our homes for many years, her experience in the facility gives her great understanding that the wages are well deserved by our staff.
Known as "Number 1" when it comes to spreadsheets and excel... and an expert in our payroll system, Mede keeps all of our hard working staff happy with timely payments.
Rupal joins the accounts receivable team with her keen eye for detail and accuracy in the accounting world.
Clare is a key part of our head office team assisting with resident billing, keeping track of the constant comings and goings of our many homes in order.
ACCOUNTS PAYABLE OFFICER
Sanjana is our quiet achiever, she is part of our cohesive team that continue to ensure our 12 homes payments are processed and paid on time.
Alice shares her capable accounting experience in our head office, assisting our Financial Controller with seamless control over payments, detailed analysis and expert reporting.
Bettina brings a great wealth of experience and organisational skills to our happy head office.
Lihini brings her energy into our HR team, keeping our ever growing employees paperwork in perfect order, assisting with recruitment and co-ordinates the Learning Management System across all our homes.
HOSPITALITY SERVICES MANAGER
David has an endless enthusiasm and positive energy he shares with our staff. He spends many hours skilling our staff how to provide excellent service to our lucky residents across all departments.
INFORMATION TECHNOLOGY SYSTEMS COORDINATOR
Ralph is everyone's 'right hand man' when it comes to technology. No IT problem is too hard for Ralph to solve.
NORTHSIDE CONSTRUCTIONS OWNER
Heading his construction company, Andrew has been at the forefront of building the perfect aged care facility with Thompson Health Care. Andrew enjoys the challenge of every new project.